Traditional business practices are well-understood and have been proven time-and-time again. But they really only allow your business to survive in the middle of a constantly-growing pack. To boost your performance, you need to stand out, be different, be special. The business world is afloat with ideas to help you achieve this but for the most part they don't solve your fundamental challenge: the culture inside your business which guides how you hire, motivate, train and incentivise staff so that they shower your customers with love.

By understanding how culture guides performance you can build brilliant staff relationships which lead to breathtaking customer experiences. The result: everyday stand-out performances that accelerate your business success.

The speaker will be Colin Browne, a business culture enthusiast who has turned around a business of his own when it started to suffer from a difficult work culture.